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Patient Engagement Platform Solutions: Features, Benefits

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December 17, 2021

Interactive patient methods offer effective and efficient day-to-day processes for our caregivers and equip patients and families with the comfort and information they need.

Health care is transforming patients are demanding care that is coordinated, timely, customized, and accessible. Many healthcare organizations are investing money to handle these emerging expectations and set their brands for patient engagement services.

Most people find it hard to navigate their care options, particularly the complexity of the healthcare system and pervasive problems with health literacy. Now due to COVID-19 situations, current healthcare organizations must encourage patients to act, guiding them to necessary care in both physical and virtual environments. Healthcare should educate these people about treatment instructions and adherence. This will help eliminate gaps in care and engagement.

What is patient engagement?

Patient engagement is when patients are actively interested in their care and feel like valued decision-makers in the procedure. Importantly, doctor-patient relationships are marked by trust and empathy. 

Engaged patients can be characterized as:

  • Informed: they understand their health situation and the suggested treatment.
  • Heard: they communicate with their providers and participate in decision-making.
  • Empowered: they think they can change their health consequences.

The key to making informed, heard, and empowered patients are communication. Providers need to adopt modern patient engagement solutions and different emerging healthcare technologies

Modern patient engagement platforms

It begins with establishing the right tone with the patients from the start. Healthcare administrators must feel the hospital room is the patient’s area and leverage technology with the patient in mind. Modern patient engagement platforms can address a patient by name, make sure their care experience is comfortable. They can also change previously reactive devices like in-room TV into an interactive technique that places everything at the patient’s fingertips. keep patients reported and this will make them begin to feel like part of the care team, they can ask queries, raise concerns, and proactively get ready for discharge. It’s a simple way to deliver patients with more significant interactions and helps in building relationships, establishing trust, and eventually encouraging loyalty.

For the nurses to be successful in their career they have to learn communication and interpersonal relations in their education with special courses and internships. They require to understand the different elements and applications of communication in different fields of nursing.

Patient engagement vs patient experience

Patient engagement is about how a patient participates in their care. It can be defined as measures individuals must endure to get the greatest advantage from the health care services available to them. Whereas patient experience is about how a patient receives and perceives their care. Patient experience is the cumulative experiences a patient undergoes throughout their dealings with a health care provider.

The engagement has an interactive element. Experience and engagement both aim to enhance results. Patient experience and patient engagement contribute equally to patient loyalty

Patient engagement Features

1. EMR integrations

2. Sentiment analysis

3. Real time patient communication

4. Chatbot functionality and Keyword Actions

5. Patient Onboarding

6. Integration with other vendors

7. Support multi language

8. Employee adoption

How patient engagement platforms benefits?

Patient engagement platforms can automate the following processes and make healthcare providers and patients life easy.

1. Send reminders to patients

2. Record and monitor health vitals like BP, BMI etc.

3. Manage images of wounds.

4. Allow scheduling

5. Allow updating of reports.

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