Incident reporting is a vital aspect of a healthcare practice. Nurses and health administrators are responsible for documenting and reporting incidents while caring for patients.
So many things happen in the healthcare facility daily. Therefore, you need to create systems to enable a smooth transfer of information between nurses and other relevant medical personnel.
A healthcare event or incident is primarily unfavorable, from a patient injury to equipment failure to medical error.
Therefore incident reporting is an integral part of risk management within the healthcare setting. Proper medical incidence reporting gives room for prompt resolution by the relevant department.
As a healthcare manager, you should pay more attention to the incident reporting processes within your organization, seeing that it is one of the proactive measures you can take towards better patient outcomes.
The list of incidence that needs reporting is limitless. But the key to efficient incidence reporting is keeping it straightforward. Automation is essential to achieve simplicity in complicated tasks like incidence reporting,
Automation helps you streamline your incidence reporting task, especially when the reports require the attention of many departments in the facility. As we read on, we will delve more into the importance of Automation in incidence reporting and the steps to go about it.
An incident is a situation whereby something out of the ordinary occurs in a healthcare facility. Vague as this definition may be, that's the general idea around incidents in healthcare. Different hospitals have different standards to measure what qualifies as an incident.
Here are some categories of incidents in healthcare that might fall.
Incident reporting is discretionary. Your nurses/administrator should look for anything out of the ordinary. Nurses should be encouraged to report even their mistakes as need be.
Encourage them to be objective in their judgment and ask, "Should the doctor or facility manager know this"? With use, your nurses will sharpen their discretion on what qualifies as an incident and efficiently carry out their incident reporting duties.
Incident reporting helps improve the quality of patient care in your facility. This is because incident reporting seeks to enhance your facility's workflow. Here are some ways incident reporting is essential in a healthcare facility.
Incident management workflow might differ from one healthcare organization to another. But it is essential to create a process and workflow that
1. Identifies and access the medical incident
2. Prioritizes response to the incident
3. Resolves or contains the incident
4. Adapt future procedures to help mitigate future risk.
The best way to create your unique incident management workflow is to get ideas and contributions from your nurses, staff, managers, and everyone involved in the reporting process. This would help you create a simple automated system that would be easy for the users.
Then you need to create a process for analyzing the root cause and prioritizing the root cause. The defined process will provide an objective methodology for evaluating risk and prioritizing response.
You can prioritize response based on how it affects your patient's health, your departments, and your employees.
For instance, if an incidence of a medical device failure is reported. That report should be routed to the IT department to give them real-time access to that information. This way, they can accurately assess and respond to the situation.
One critical step in automating incident reporting is to have an accessible communication channel among all parties involved in the incident reporting workflow. Your automation system must provide an easy way for nurses, doctors, staff, and administrators to communicate.
Integrating alerts and notifications into your incident management system will enable team members and the relevant parties to provide a speedy response to the incident.
You need to create a central database to make your incident management system work seamlessly. This is probably the most important of all steps outlined above. Using a central database enables easy logging of reports.
It also routes each message to relevant departments for real-time assessment and response.
Also, a central database makes it easy to access real-time reports, incidents and information anytime you need.
The incident management process can be difficult and time-consuming. If your incident management system has no automation layer, then you are doing the same amount of work you would have done on paper on an application.
Because healthcare facilities follow different models and procedures for reporting, customizing your incident reporting system is essential to fit perfectly into your needs and processes.