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When you recall your patients and educate them on why it is essential to keep their clinical appointments, they become more engaged and committed to their well-being. Also, your communication with them will show them that you are committed to their well-being.
The safest way to achieve HIPAA compliance in text messaging is to limit the PHI you use in your messaging as much as possible. Since HIPAA rules are all about safeguarding PHI, you will easily avoid sanctions when you use as little PHI as possible in your text communications.
Communication involves speaking and listening. Learning to listen to understand is a huge step forward in having effective communication between providers and patients. But it is common for many only to speak and hear. Patient engagement is also crucial in ensuring positive outcomes. Patients should be encouraged to ask questions and participate in their care.
Asking open-ended questions gives your patient the platform to speak up and voice their concerns. Communications in healthcare become more effective when queries and requests and answers meet listening ears.
Most people find it hard to navigate their care options, particularly the complexity of the healthcare system and pervasive problems with health literacy. Now due to COVID-19 situations, current healthcare organizations must encourage patients to act, guiding them to necessary care in both physical and virtual environments. Healthcare should educate these people about treatment instructions and adherence. This will help eliminate gaps in care and engagement.
Secure messaging for physicians ensures physicians and patients can communicate through a secure network. Physicians can collaborate with other physicians, nurses, and members of the patient care team in real-time. The result is improved clinical workflows, maintaining patient privacy, and improving the safety and care of your organization.